Melonmuk is the online store of the distribution company Alvarez Group.
1. Purpose and scope of application.
1.1 This document describes the Contract Conditions to which the commercial transactions carried out between the owner of the website melonmuk.com duly identified in the Legal Notice of the website and the purchaser (hereinafter, Client) of the products offered are subject. by price through the ALVAREZ GROUP website: melonmuk.com
1.2 The purpose of the website is to make available to users products and machinery for the hotel and food industry.
In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the owner of the website melonmuk.com is:
ALVAREZ EQUIPMENT & SOLUTIONS SA., hereinafter “Alvarez Group”>
C/ Gremi de Cirugians i Barbers, 17
Pol. Son Rossinyol
07009 Palma de Mallorca
Tel: +34 971 201 800
3. Commercial conditions offered.
3.1 The owner of the Website may, at any time, modify the offer of the products offered and especially the existing catalogs on the Website, both in terms of products, prices, promotions and contracting conditions.
3.2. In principle, it must be presumed that the information on the conditions of purchase of the products offered on the Web is exact and is valid while it is published on melonmuk.com
3.3 The products offered, their characteristics and their prices will appear on the screen in each case. The prices offered will have the VAT itemized, which will be specified on the website.
3.4 The product and contractual information offered on the website is provided in Spanish. The formalization of the contract and the communication with the Clients will also be carried out in said language.
3.5 The products offered on the website comply with the provisions of Spanish law. The Client whose domicile is located outside of Spanish territory may be subject to rules other than those provided for in Spanish legislation. It is up to these Clients to previously verify the contracting terms for the products acquired through the Web page, exempting melonmuk.com from any responsibility in this regard.
3.6 The products offered, along with their main characteristics and their price, appear on the screen. Álvarez Group reserves the right to decide, at any time, the products offered to Clients. In this way, Alvarez Group may, at any time, add new products to those currently offered. Likewise, Alvarez Group reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.
4. Purchasing and/or Contracting Process.
4.2 The information that the Client provides during the registration process must be exact, truthful and updated. The Client will be solely responsible for the consequences derived from any information provided by him being inaccurate, incomplete or false. If melonmuk.com proves that these circumstances have occurred, the Client's request may be cancelled.
4.3 Likewise, it is recommended that the customer print and/or save a copy of the sales conditions when placing their order, as well as the proof of receipt sent by Álvarez Group by email.
4.4 If eventually a product requested and purchased by the Client is not available, said circumstance will be communicated and a new availability or delivery period will be offered. If it is not possible to provide the purchased product, the Customer will be offered the possibility of canceling the purchase if they wish.
4.5 The Client can request an invoice to be sent in electronic format. For this, the client must provide his Tax Identification number. The client will receive it by email to the address provided.
Orders will be delivered to the person and address indicated in the order, within the periods indicated on the page of each product and with the following expenses:
Peninsula - 10 €;
Balearic Islands - 10 €;
Canary Islands - 30 €.
Orders will be delivered to the customer through courier or parcel companies. The order will be considered delivered at the time the carrier has delivered the package to the customer, and the customer signs the delivery receipt document. It is up to the customer to verify the condition of the merchandise upon receipt and indicate all anomalies on the delivery receipt.
On weekends and holidays, no shipments or deliveries of orders will be made. The shipping areas are Spain Peninsula, Balearic and Canary Islands. Orders outside these areas can not be served.
6. Prices, Expenses and Taxes.
The prices of the products that are collected in melonmuk.com will be expressed in euros (€) unless otherwise stated and will be guaranteed during the time of validity of these and whatever the destination of the order.
VAT rate is 21%
- Shipping costs will be borne by the customer. However, shipping costs may vary thanks to our promotions and special offers and will be informed at the time of purchasing the product.
- Returns are associated with return and management fees.
- The final cost will be communicated to the customer in the electronic purchase process before he formalizes his acceptance.
7. Forms of Payment.
a. By credit or debit card
You can make the payment immediately through the payment gateway through a secure SSL server of our Banking entity (bancosantander.es). If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card, or by bank transfer to the account provided by the buyer. Both personal and bank data will be protected with all the security measures established in Regulation (EU) 2016/679 of April 27 (GDPR) and Organic Law 3/2018 of December 5 (LOPDGDD). When placing the order, the customer will provide their card data, which will be stored directly in the Gateway during the purchase process. Álvarez Group does not store information regarding credit cards.
Through PayPal the payment of the order will be authorized, but no money will be withdrawn until PayPal verifies that it is correct. For this, it will be essential to have a PayPal account.
8. Returns and Withdrawal Policy.
According to the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, approving the aforementioned text of the General Law for the Defense of Consumers and Users. The client will have a maximum period of 15 calendar days from the day of receipt of the requested good or product to inform Álvarez Group of their desire to withdraw from the contract. Withdrawal implies that Álvarez Group will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days (refund policy).
During this period, the consumer will inform the Álvarez Group of his decision to withdraw from the contract by filling out the withdrawal form and sending it to the email address. Álvarez Group will communicate to the consumer an acknowledgment of receipt of said withdrawal. To proceed with the return of a product, it is essential that it is in perfect condition and with its corresponding original and unused packaging. Once we receive your request, we will contact the customer to indicate the details of the return.
OBSERVATIONS: Any product handled by the customer in misuse, breakage, etc. will not be exchanged or paid for; Otherwise, all warranty will be lost. In the event of a defective product, the shipping costs will be charged to Alvarez Group. In all other cases, these will be assumed by the client. If the product is in good condition, but the packaging (box, plastic or wrapping) in which the product is found is not in good condition, the return will not be accepted.
9. Liability and Release of Liability.
The consumer and user has the right to replace the product, or to terminate the contract, as established in Chapter II Title. IV Book II of the General Law for the Defense of Consumers and Users.
10. Protection of personal data.
Alvarez Group as the person in charge-owner of the website and in compliance with current regulations on the Protection of Personal Data, specifically Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data), and article 6 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, We inform that the data that is collected is: Name, surname, company, CIF, delivery address, mail. These data will be included in the register of activities owned by the company in order to be able to manage your orders, they will not be transmitted to third parties nor are international transfers planned.
The person in charge of the website undertakes to observe the obligation of secrecy of the personal data that you provide us, to treat them confidentially and to store them, adopting the necessary measures to avoid their alteration, loss, treatment or unauthorized access, taking into account at all times of the state of technology, complying with the provisions established in the RGPD.
You may exercise your rights to access, rectify, limit, cancel and request data portability by sending a reasoned letter to this effect (attaching a copy of an official document that identifies you) to the company's registered office.
11. Applicable Law.
Purchases of products made through the website are subject to Spanish law.
If any controversy arises about the interpretation or application of these contractual conditions, the Courts and Tribunals established by applicable Spanish legislation will hear the matter. The parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of the city of Palma de Mallorca (Spain).
According to the Resolution of online disputes in the matter of consumption of the EU and in accordance with Art. 14.1 of Rglto. (EU) 524/2013, provides an online dispute resolution platform that is available at the following link: https://ec.europa.eu/consumers/odr/.